Who We Are

Neal Systems provides solutions to make industrial plants and products more safe, reliable, and efficient. Our solutions include products that measure and control process variables, that record and display data, that network industrial systems, and that protect plant personnel and equipment.

In addition to providing solutions and systems, we also are representatives and distributors for many vendors. Our territory hits all the major states in the mid-Atlantic region – Pennsylvania, New Jersey, Delaware, New York, Maryland, parts of Virginia and Washington, DC. For some of our vendors we even distribute nationwide.

Keep reading to learn more about how we do business, our areas of expertise, our main focus industries, and our internal people that shape how we do business.

How We Do Business

Started in 1985, Neal Systems has always built its success on outstanding customer service. Here are some of the items we believe strongly in:

Personal Attention:
No automated messages when you call our office if we can help it—we believe you should get a live person every time you call. Your call rings at the desk of each person in the office—including the president.

Technical Expertise:
We make a point of having at least one person in the office who is an authority on the product you need.

Responsibility:
When we quote a product to you, we take individual responsibility for the fact that this is the product you need and that it will work.

Quality:
We do our best to ensure that the manufacturers we represent and the products are high quality. We want each product to do two things: to work and to last for a long time.
Honesty and Openness:
We want to deserve your trust, and we will go out of our way to make that happen. If we think a product or solution is not right for you, we will tell you. And if we make a mistake of any kind, we will be up front with you about it.

Support and Training:
Unlike many other companies, who try to minimize after-sales service or at least charge you for it, we provide free technical support by phone and often will provide onsite visits at no charge as well. Anything requiring engineering or regular maintenance we do have to charge for, but any technical information that we know will be passed on to you. We can provide training as part of this commitment—an educated customer is a happy customer.

Making Business Simple:
Basically, we want to make doing business with us as easy and as pleasant as possible. Our business is structured around the needs of our customers—instead of complicated internal policies and structure..

What Our Customers Are Saying

Hover your mouse cursor over the boxes below to read what our customers are saying:

Major Pharmaceutical Manufacturer:
Biochemist/Scientist
Equipment Division Manager:
Tim Fudge
Corporate Quality Manager:
Mike Moyer
Engineering Manager:
Thomas L. Cunard, P.E.
Senior Electronics Technician:
Mike Duffy

 

Major Pharmaceutical Manufacturer: Biochemist/Scientist

"Working in a highly regulated environment, Neal Systems was able to implement state-of-the-art controller systems for our fermentation process under GMP conditions. I have been working with them for more than two years now and have found their engineers to be very highly knowledgeable and their services to be customer-focused.

What strikes me as most important about their engineers is their experience and involvement in our validation process, especially in the field of Computer Systems Validation (CSV). As a result, we have successfully implemented new controllers while our equipment remain in validated state."

Equipment Division Manager: Tim Fudge

Bulk Chemicals (Manufacturer of specialty chemicals to the coil-coating industry)

"I provide process control and data acquisition solutions for our customers.We have required the services of a systems integrator for complex control and reporting solutions beyond our in-house capabilities.

We chose Neal Systems.Their engineering and sales staff was always capable and willing to take on any task.But what really impressed me most was the service after the sale.I would certainly recommend their services and continue to utilize them as my primary sub-contractor.It is always great to deal with bright, capable people."

Corporate Quality Manager: Mike Moyer

Solar Atmospheres (Largest Commercial Vacuum Treating company in North America)

"Neal Systems was brought in to show us what they could provide for us in the way of electronic data collection for our 32 heat treating furnaces in our four plants in Souderton, Hatfield, Telford, and Hermitage, Pennsylvania.

Not only was their Eurotherm/Chessell line superior to the competition, but the service has been exceptionalOur system has been on-line and working, which is more than I can say for our old system.We are able to view the recorders from our work stations in real-time… and retrieve data quickly and efficiently… our customers love them, which is the ultimate test."

Engineering Manager: Thomas L. Cunard, P.E.

Balchem Corporation (Provider specialty chemicals to the healthcare industry)

"Our projects usually depend on fast track completion.Neal Systems possesses the distinct capability of being able to accurately interpret the control system requirements, convert the specification into a working system, all with no delays or confusion, for a remarkable low price.

We try to hire sub-contractors like Neal Systems, who will stand by us through the difficult period of implementation and startup.They were always there for us, and provided a system that we will be proud of in the future.'"

Senior Electronics Technician: Mike Duffy

Safe Harbor Water and Power (Susquehanna River Hydro-electric plant providing energy to Constellation Energy in Maryland and PPL in Pennsylvania)

"We originally worked with Neal Systems on a project requiring dissolved oxygen measurement at the tailwater discharge of our generators. During that project, they introduced us to wireless technology that works great in our plant -- it even goes through the many layers of concrete and metal in our plant straight into our control room.

We have since used Neal Systems for other projects, and they are currently helping us upgrade our aging paper-based recorders. However, what I like best about Neal Systems is that they are legitimately fun to work with, and provide as much support as is needed to make sure everything works right and continues to work right. I feel confident that at the end of a project, I will be happy with the final results."

Management Teams

The success of Neal Systems as a company is built on the people who work here. Below are the main people with whom you will be interacting, from quote to delivery of product.

Customer Management

Laura Kane
Customer Service and Quotations


Resident military personnel who keeps things organized and running smoothly
Karen Neiley
Customer Service and Order Entry


Over 10 years of keeping customers happy and orders moving
Katie McIntyre
Customer Service and Quotations


Specializing in prompt and cheerful customer service
Dexter Vilar
Tech Support and Application Eng.


20 years of instrumentation, controls, data acquisition experience
Steve Slavutsky
Tech Support and Application Eng.


20 years of telecom HW design, instrumentation, and controls experience

 

Sales Management

Alan Lake
NE Jersey Territory Manager


30 years of instrumentation,data acquisition and control systems background.
Ken Taylor
Philadelphia, DE, W.NY, S.Jersey Territory Manager


30 years of data acquisition and instrumentation background.
Eric Gottlieb
Eastern New York Territory Manager, also Petrochem Sales


35 years of instrumentation and process industry experience.
Gunnar Oberg
Territory Manager for MD, DC, S. Central PA, and VA


25 years of instrumentation, process control, and data acquisition background.
Frank Buchy
Parts of NY, NW NJ, NE PA Territory Manager


35 years of instrumentation background.
Specializes in flow/process industrial
Shane Filer
Sales Manager, also Territory Manager for parts of PA


15 years of instrumentation, data acquisition and control systems background.

 

Systems Management

Jim Dickert
Systems Engineer


Over 25 yrs. diverse control systems design, ass'y, documentation, installation, and tech. support experience
KJ Brown
Systems Engineer


5 years of custom SW design for SCADA and PLCs
Mark Reich
Senior Systems Engineer


30 years of instrumentation and process industry experience.
Peter Jackson
Project Engineer


45 years of data acquisition, wireless, and networking.
Paul Schilling
Systems Engineer


30 years in control system design and integration.
Stephen Arnold
Systems Engineering Manager


20 years of control systems integration background – esp. PID, SCADA, and PLC.

 

Company President The Rest of the Team
Dave Neal
President


45 years of instrumentation, control systems, panel building, and hazardous area products
  • Pam Neal – Financial Controller
  • Bill Carlson – Systems Engineer
  • Dave Fairlie – Installations / Panels
  • Dave Secrest – Panels
  • Bonnie Bonner – Shipping
  • Jan Kistner – Reports and Data
  • Bernard Neal – Everything else

Areas of Expertise

Industrial Networking/
Connectivity/Wireless

Industrial Networking/Connectivity/Wireless
Industrial ethernet • Wireless solutions • Custom reports

Instrumentation/
Process Hardware

Instrumentation/Process Hardware
Gas detectors • Vibration monitors • Process monitors

Control Systems/
Data Acquisition

Control Systems/Data Acquisition
Control Systems • Data Acquisition • PLCs • Panels

Security
(Physical/Cyber) Systems

Security (Physical/Cyber) Systems
Cyber-security • Ethernet Networkable video surveillance

Focus Industries

We work in nearly every industry in the Mid-Atlantic region, but our main areas of focus are the following

Pharmaceutical • Biotech Water • Wastewater Power • Alternative
Oil • Gas • Chemical Heat Treat • Metals Food • Beverage • Consumer products

Government • Education

Automotive